Return and Refund Policy

Return and Refund Policy

Introduction

At Aamen Store Online, customer satisfaction is our highest priority. If you're not completely satisfied with your purchase, we’re here to help.

Returns

You may return items within 7 days from the date of receipt. To qualify for a return:

  • Items must be unused, in original packaging, and in the same condition as received.

  • Proof of purchase must be provided.

Please contact our customer support team at support@aamenstoreonline.com to initiate a return.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.

  • Approved refunds will be processed to your original payment method within 5-7 business days.

  • Shipping charges are non-refundable unless the return is due to our error or defective products.

Exchanges

If an item is defective, damaged, or incorrect, we’ll gladly replace it at no additional cost. Contact us immediately upon receipt to arrange an exchange.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or sent by mistake. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of returned items.

Non-Returnable Items

Certain products are non-returnable, including:

  • Personalized or customized items

  • Clearance items

  • Gift cards

Contact Us

If you have questions about our Return and Refund Policy, please contact us:

Email: support@aamenstoreonline.com
Address: Unit 10 Laird Business Park, 300 Street Glasgow G40 4JQ
Phone: +44 208-133-8949