Return and Refund Policy
Return and Refund Policy
Introduction
At Aamen Store Online, customer satisfaction is our highest priority. If you're not completely satisfied with your purchase, we’re here to help.
Returns
You may return items within 7 days from the date of receipt. To qualify for a return:
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Items must be unused, in original packaging, and in the same condition as received.
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Proof of purchase must be provided.
Please contact our customer support team at support@aamenstoreonline.com to initiate a return.
Refunds
Once your returned item is received and inspected, we will notify you via email regarding the status of your refund.
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Approved refunds will be processed to your original payment method within 5-7 business days.
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Shipping charges are non-refundable unless the return is due to our error or defective products.
Exchanges
If an item is defective, damaged, or incorrect, we’ll gladly replace it at no additional cost. Contact us immediately upon receipt to arrange an exchange.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or sent by mistake. Please use a trackable shipping service or purchase shipping insurance, as we cannot guarantee receipt of returned items.
Non-Returnable Items
Certain products are non-returnable, including:
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Personalized or customized items
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Clearance items
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Gift cards
Contact Us
If you have questions about our Return and Refund Policy, please contact us:
Email: support@aamenstoreonline.com
Address: Unit 10 Laird Business Park, 300 Street Glasgow G40 4JQ
Phone: +44 208-133-8949